Terms and Conditions of Service

The following are the terms and conditions and policies (the “Terms and Conditions”) governing this website, TRUEGRACESKINCARE.com (the website), and online ordering from TRUE GRACE INC (TRUE GRACE). We strongly suggest you read the Terms and Conditions carefully before placing your order. By accessing this SITE and/or submitting your order, you are agreeing to be bound by the Terms and Conditions of TRUE GRACE herein. If you have any questions, please contact grace@truegraceskincare.com and we will be happy to help you.

Please note that TRUE GRACE offers goods for sale on this website as a courtesy to those customers who do not have easy access to the studio. It is our policy to deal agreeably and fairly customers.

TRUE GRACE does however reserve the right to cancel orders for any reason in its sole discretion.

PRODUCTS AND SERVICES FOR PERSONAL USE

The products and services available on the TRUE GRACE SITE are for personal use only. You may not sell or resell any of the products or samples thereof you purchase or otherwise obtain from TRUE GRACE. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled that we believe may result in the violation of our Terms and Conditions.

ORDER PROCESSING

All orders are processed in the order in which they are received. Orders can sometimes be expedited by special request although additional handling or shipping charges will apply. You can request order expedition at the time of placement by emailing grace@truegraceskincare.com.

Should a product you order be unavailable due to shortage or delayed for any other reason you will be notified immediately by TRUE GRACE. In such event you will have the option to cancel your order or wait until the product is available to be shipped to you.

TRUE GRACE accepts payment by Visa, MasterCard, Discover and American Express. Please note that your card will not be charged until your order is complete and ready to ship. Should there be a problem with the card number you provide, you will be contacted. If we do not hear from you within 48 hours, we will automatically cancel the order.

DOMESTIC SHIPPING & HANDLING

TRUE GRACE ships all orders via USPS unless otherwise requested. Should you request alternate shipping methods additional handling charges may apply. Those shipping charges are calculated based on the total weight and merchandise dollar value of the complete order. All shipments are insured with USPS and this cost is reflected in the final shipping charges.

All orders are processed and shipped within 2 business days. Most orders placed by 11 am EST (Monday-Friday, non-holiday) will be processed the same day. Orders placed on Saturday or Sunday will usually processed the following business day (Monday). Most standard orders are received within 2 to 5 business days of when the order ships. Unless requested otherwise, a signature will be required upon delivery of the package. We are not able to ship to PO Boxes.

Should you require your products for a special date, please contact TRUE GRACE at grace@truegraceskincare.com in order to confirm that timely delivery is possible.

Please note that delivery transit times are entirely dependent upon USPS. Should there be an unreasonable delay in receiving your package, please contact TRUE GRACE for tracking information.

NON-DOMESTIC ORDERS

At present, non-domestic orders are only shipped by special arrangement directly with TRUE GRACE. Should you live outside the United States and wish to place an order, please contact us at grace@truegraceskincare.com. Please note that shipping on non-domestic orders are calculated as per our domestic shipping guidelines listed above. And please note that foreign orders may take longer to process in order to prepare the necessary transport documentation.

PRIVACY

The privacy of all our clients and customers is extremely important. No personal or contact information is willingly shared by TRUE GRACE with any outside party for any reason. TRUE GRACE shall not be responsible for or have a liability for any client and/or customer information which is obtained outside of the control of TRUE GRACE.

TRADEMARK & COPYRIGHT

TRUE GRACE is a registered trademark of TRUE GRACE. All trademarks, service marks, trade logos, images, audio media, and contents of this SITE are the property of TRUE GRACE (the TRUE GRACE Intellectual Property) and is protected under the copyright and other applicable law. The TRUE GRACE Intellectual Property may not be used without prior approval and the express written permission of TRUE GRACE. All text unless otherwise noted is the copyright of TRUE GRACE may not be used in any way without the express written permission of TRUE GRACE. All images unless otherwise noted are the property of TRUE GRACE and may not be used without written permission. To request permission for any such use, please contact: grace@truegraceskincare.com

TRUE GRACE reserves the right, from time to time, in its sole discretion, to amend, revoke, terminate or otherwise change the Terms and Conditions contained herein. Any such changes are effective immediately upon posting of the same on the SITE.